gardens of warwick forest nursing home

Reviews
Overall Rating 2.5 / 5.0 ★★★★★

Jackie Jones

★★★★★ a year ago

I had a very close family member at The Gardens for 2 weeks of rehab. The first night was the beginning of a holiday weekend and the whole family was worried that he would not be attended properly because of that. Covid-19 was in and no patient was having visitors, so we had no choice but to be at the mercy of the caregivers. However, our fears (and there were many) were dissolved upon speaking with the first receptionist early Saturday morning. She was so concerned about our fears, listened compassionately, and then assured me that she would personally make sure he was okay at every break she had, and she was working the next 3 days. For some reason I knew I could trust her, and called the rest of the family. He had the best experience he could have possibly had because of her. Everyone who worked with him called his daughter and updated her. We could tell in his voice that he was content. Yes, he wanted to come home, but each day was more positive than the day before.
Cla 2090

★★★★★ 2 years ago

My mother was here 2 years ago, a good experience. They worked hard to make sure she had food she liked in order to put on weight needed to aid in recovery. The staff worked hard to accommodate her needs, and were very sweet. Her life was saved here. The staff was stretched thin, so 4 star instead of 5, but I was there to run to the kitchen, etc. The staff was appreciative for that. I greatly appreciate the staff there.
vstephen7

★★★★★ 2 years ago

We would be remiss if we did not post this Review. Because of the love we have for our recently departed Godly mother, we want other families to be made aware of what goes on at this facility. Unfortunately, I cannot rate the Gardens At Warwick Forest with no stars because I would if given the opportunity. The ONLY reason why the family decided on this location was due to the close proximity to our home (within 5 minutes). Initially, my sweet, loving elderly mother was at the Gardens Rehab Center because she fell and injured her back due to osteoporosis. This resulted in her being bedridden. She was transferred to a room in the Chesapeake House and was there for 5 long years. Our mother had all her faculties...being able to articulate; think for herself; hear for herself; comprehend and understand everything that was being said by other people and respond appropriately. However, this did not deter some of the staff from making very cruel and rude comments including calling our mother crazy. We made certain that this so-called professional did not step foot in my mother's room. I cannot even explain the frustration and anger we experienced with more than one staff member. For example: my mother's dietary needs included having a minimum of two (2) Ensures per day which she looked forward to receiving. One would think that this would not be difficult for the Gardens At Warwick Forest (Chesapeake House) staff to provide BUT it became such an issue that we had to write, in BOLD lettering above our mother's bed, to PLEASE make certain that she receive her two (2) Ensure daily. To some of the staff, this was of minor importance and they could have cared less. To us, the Ensure provided our mother with some comfort. On numerous occasions, while we were visiting with our mother, we would hear her scream out with pain while being changed by the staff as we waited out in the hallway outside her room. I then had my wife present during my mother's changing and what she witnessed made us ABSOLUTELY disgusted. The staff would quickly change this frail, elderly woman without any consideration for her pain because they wanted to get it over with and out of the room!! Of course, we reported it to the Head Nurse, to no avail. We made it a habit for my wife to be present when our mother was changed. We could go on and on and on regarding the improprieties conducted by staff members at this facility. However, our wonderful mother is now without pain and has been escorted by angels to Heaven and she is at peace. My family and I want nothing to do with The Gardens At Warwick Forest ever again.
Jackie Reed Tate

★★★★★ a year ago

my Dad has been here 2 weeks. The care is terrible. My brother and I share sitting with him daily otherwise he would not get the care he needs. He developed a bedsore and we had to demand treatment. Even the meals never come at the same time and they sit in the hall in a cart for long periods of time before delivered sometimes they will let us get his meals and sometimes they won't. I had to asked for the floor to be cleaned on the 3rd day he was here. We have to bring him good as sometimes the food is just not edible. I give one star because the people that clean are so nice.
Robin Higgins

★★★★★ 2 years ago

My mother was here recently for rehab after a knee replacement. The care and rehab was very good. All the staff were pleasant and helpful. My mother was pleased with the care she received. I would recommend it.

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

	Residents Affected
Severity of the Deficiency	Few	Some	Many
Immediate jeopardy to resident health or safety	J	K	L
Actual harm that is not immediate jeopardy	G	H	I
No actual harm with potential for more than minimal harm that is not immediate jeopardy	D	E	F
No actual harm with potential for minimal harm	A	B	C

November 20, 2020 - 12 months ago

	Residents Affected	Severity	Source/Type	View Full Report Description
D	Few	Potential for Harm	Health Inspection	Resident Rights Deficiencies: Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
D	Few	Potential for Harm	Health Inspection	Resident Assessment and Care Planning Deficiencies: Ensure services provided by the nursing facility meet professional standards of quality.
D	Few	Potential for Harm	Health Inspection	Quality of Life and Care Deficiencies: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
D	Few	Potential for Harm	Health Inspection	Quality of Life and Care Deficiencies: Provide enough food/fluids to maintain a resident's health.

August 6, 2020 - 15 months ago

	Residents Affected	Severity	Source/Type	View Full Report Description
E	Some	Potential for Harm	Health Inspection	Infection Control Deficiencies: Provide and implement an infection prevention and control program.

May 8, 2020 - 2 years ago

	Residents Affected	Severity	Source/Type	View Full Report Description
D	Few	Potential for Harm	Complaint	Resident Assessment and Care Planning Deficiencies: Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

February 21, 2020 - 2 years ago

	Residents Affected	Severity	Source/Type	View Full Report Description
G	Few	Actual Harm	Health Inspection	Quality of Life and Care Deficiencies: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
E	Some	Potential for Harm	Health Inspection	Resident Rights Deficiencies: Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
E	Some	Potential for Harm	Health Inspection	Resident Rights Deficiencies: Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
E	Some	Potential for Harm	Health Inspection	Resident Rights Deficiencies: Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
E	Some	Potential for Harm	Health Inspection	Resident Assessment and Care Planning Deficiencies: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
D	Few	Potential for Harm	Health Inspection	Resident Rights Deficiencies: Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
D	Few	Potential for Harm	Health Inspection	Resident Rights Deficiencies: Notify the resident or the resident's representative in writing how long the nursing home will hold the resident's bed in cases of transfer to a hospital or therapeutic leave.
D	Few	Potential for Harm	Health Inspection	Resident Assessment and Care Planning Deficiencies: Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
D	Few	Potential for Harm	Health Inspection	Quality of Life and Care Deficiencies: Provide appropriate pressure ulcer care and prevent new ulcers from developing.
D	Few	Potential for Harm	Health Inspection	Pharmacy Service Deficiencies: Ensure medication error rates are not 5 percent or greater.
D	Few	Potential for Harm	Health Inspection	Pharmacy Service Deficiencies: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

August 3, 2018 - 3 years ago

	Residents Affected	Severity	Source/Type	View Full Report Description
-	-	-	Fine	$49,491 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Gardens At Warwick Forest require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min	2hr 10min
Reported	Expected
CNA

1hr 15min	45min
Reported	Expected
LPN

30min	20min
Reported	Expected
RN

3hr 45min	3hr 10min
Reported	Expected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.8%
94.8%
93.3%
93.3%
96.0%
96.1%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine

77.2%
86.2%
96.6%
97.6%
91.1%
94.1%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine

87.0%
94.9%
84.6%
87.2%
53.6%
48.1%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of low risk long-stay residents who lose control of their bowels or bladder

16.1%
17.1%
17.8%
17.8%
20.2%
19.5%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of long-stay residents who received an antianxiety or hypnotic medication

8.3%
4.2%
5.2%
11.0%
22.3%
18.5%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of long-stay residents whose ability to move independently worsened

14.2%
14.7%
21.4%
16.5%
16.6%
15.0%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of long-stay residents whose need for help with daily activities has increased

25.4%
23.4%
21.4%
21.6%
14.0%
14.0%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of long-stay residents who received an antipsychotic medication

9.2%
8.1%
10.7%
10.0%
7.8%
7.4%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of high risk long-stay residents with pressure ulcers

4.4%
4.7%
5.5%
4.3%
2.8%
6.1%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of long-stay residents who have depressive symptoms

7.4%
7.8%
5.9%
11.8%
6.8%
5.9%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of long-stay residents who lose too much weight

3.4%
2.1%
2.0%
1.8%
3.6%
3.4%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of long-stay residents experiencing one or more falls with major injury

3.4%
1.4%
5.5%
4.2%
3.1%
2.5%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of long-stay residents with a urinary tract infection

1.2%
1.8%
1.5%
0.8%
1.2%
1.6%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of long-stay residents with a catheter inserted and left in their bladder

0.0%
0.0%
0.0%
0.0%
0.2%
0.2%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

65.6%
52.0%
68.5%
86.1%
81.5%
83.7%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine

77.8%
77.8%
66.9%
66.9%
83.5%
82.6%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine

78.9%
74.9%
79.0%
84.8%
69.1%
69.0%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of short-stay residents who made improvements in function

1.8%
1.9%
3.3%
4.7%
1.8%
1.8%

Q3 2019 Q4 2019 Q1 2020 Q2 2020 VA U.S.

Percentage of short-stay residents who newly received an antipsychotic medication

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